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Order Confirmation

On receipt of your order we will issue you an email titled Innovation Gifts - Order Confirmation. This will state clearly the items you have ordered, prices and the delivery address that your order is to be sent to.

Description of Goods

We take every care to make sure that the descriptions and specification of our products is correct and we do make our photography as accurate and true a picture as possible, however we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Cancelling Your Order

You may for a short period be able to cancel an order placed, however if you have already received an email confirming dispatch of your goods then you will have to return the unwanted items following the guidelines below.

Returns and Refunds

Its easy. If you are unhappy with any product you have purchased please contact us via email and return the product in original packaging within 14 days of receiving it and unused. We will give you a refund or an exchange if preferred once we have received the product.

Please note we cannot refund the actual postage cost for returns.

You will be required to arrange and pay for the return of the products to us. When returning items you are strongly recommended to get proof of posting. We cannot accept responsibility for parcels lost or damaged in transit. Please do not write on any box and return in original packaging.

Please return to:

1 Market Street
County Down
BT20 4SP